If the packet is not right, tell us.
BidPacket is a small pay-per-packet product. If a packet fails, stalls, or clearly misses what your uploaded documents support, support can make it right or refund the order.
A refund request should be easy to explain.
The fastest path is to send the order code, what you bought, and what went wrong. A specific document-supported miss is the most useful report.
BidPacket cannot refund professional judgment.
A packet is bid prep, not a guarantee that the job should be bid, that the final price is right, or that the owner will accept the proposal.
No final estimate guarantee
Final price, quantities, productivity, and markup stay with you.
No compliance promise
Code, permit, legal, and engineering requirements must be verified separately.
Clear product misses
If the packet fails at what it claims to do, support should hear about it.
One order at a time
Refunds are handled per packet, tied to the order code.
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Preview your own job free.
Upload the plans or RFP. Read the preview. Pay only if the packet is useful.
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